After an eternity of searching for a matching fume hood filter it turns out that I have to special order it from Home Depot. As I said before, service keeps me coming back and Elaine at Home Depot Leaside went above and beyond.

I was transferred to her on the floor and she wasn’t exactly the right rep but stepped over a few aisles to check stock. Finding none she determined that they don’t carry it, took down my number and said she would follow up. Within minutes she called back indicating that she contacted Broan, how much it would be and to take my credit card number.

I inquired as to the the size, which she said she didn’t have as it’s not in their book but offered to follow-up. I told her it wasn’t necessary as Broan had matched the filter to the hood by model number and I was just double-checking. But Elaine would have none of that! She called me back a few moments later saying she followed up with Broan and that they don’t have the sizes in their system but confirmed the model number and confirmed my order with me again.

Home Depot, if you have an employee recognition system in place I’d like to nominate Elaine at your Leaside store. She went beyond the call of duty for customer service and made me a repeat customer.

Thanks Elaine!

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